Technical Data

Alcor® warrants that products sold by it are, at the time of manufacture, free from defects in material and workmanship.  This document further details specific product categories with regard to shelf life and time in service, for which the effective warranty period applies.  See details below.

Alcor does not warrant products sold by it that have been subjected to any or all of the following conditions:

  • Any product that has been subject to negligence, accident or improper storage.
  • Any product that has been improperly installed or maintained.
  • Any product that has been operated beyond normal or recommended replacement intervals.

Alcor’s obligation under these warranties is limited to, at Alcor’s option, a) the return of the purchase price, b) repair the product, c) replace the product.  Product must be returned to Alcor for inspection.  Determination of defects in material and workmanship will be the sole judgment of Alcor.  Alcor shall not be responsible for the cost of labor for removing any product or installing any replacement product or for shipping charges for any product from or to Alcor for warranty consideration.  The aforesaid warranties are exclusive and in lieu of other warranties whether expressed, implied or statutory, including, but not by way of limitation, any warranty of merchantability for any particular purpose.

Product Category Warranty Periods

  • Temperature Probes
    • Grounded Thermocouples
      • 5 years from date of manufacture.
    • Ungrounded Thermocouples
      • 1 year from date of manufacture.
    • RTD Probes
      • 1 year from date of manufacture.
  • Instruments
    • 3 years from date of manufacture.
  • ALCAL Testers and Component Parts
    • Testers
      • 1 year from manufacture.
    • Parts
      • 1 year from manufacture.

Warranty Return Policy

Alcor requests that warranty claims be sent to the distributor where the product was purchased. Once received by Alcor, warranty claims are generally processed within 30 days of being received.

For questions or concerns please contact an Alcor team member at or 800.354.7233.